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State Farm® Insurance Agent Katrina Williams McCoy

Rating: 3.7 stars out of 5 (3 reviews)

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What our customers say about us...

Brittany Smith

July 20, 2022

5  out of  5
"This agent, Katrina Williams McCoy, is by far one of the MOST professional business women I’ve ever known. Not only did she listen to my needs and concerns but she proactively brought solutions to my insurance problems that had previously been neglected. Most of all, she cares about her customers. If you want an agent that cares about people, I highly recommend Katrina and her team."

Mike D

July 13, 2022

5  out of  5
"Katrina and team are so professional. It's obvious that they care greatly about other people! Highly recommend. Patrick doesn't know what he's talking about lol."

Patrick Campbell

July 13, 2022

1  out of  5
"I had an issue with a claim with State Farm before this agency was even formed back in October 2021. This agency received my account from State Farm corporate because my previous agent discontinued service. It was the second agent that I had this happen. My policy was set to be terminated from an accident from one of my vehicle renters in October od last year before this agency had my policy. All of it was by my original policy of which State Farm had no exposure whatsoever. Everything was completely covered by the renter's insurance and the rental platform insurance. Although the accident occurred during a time this agency did not have my account, I spent a lot of time discussing and supplying the appropriate information necessary to get my policy renewed with them because State Farm assigned me to them. I filled out all the required questions that the underwriters wanted according to this agency. I was patient with them and the staff turnover issue they had. They never followed up as promised from former employee until I contacted them myself. Katrina then spent a long time on the phone with me discussing broader insurance coverage for my multiple properties and even pets. They never fixed the issue and they never got back to me as promised again. In the meantime, I was able to get a policy from Progressive in less than 30 minutes. That was my backup plan in case she did not come through. I was glad I did that because she did not get back to me and there was no follow up. I risked having a lapse in insurance unnecessarily. After posting this review, Katrina called me to tell me that she did not deserve a two star rating and seemed pretty angry and took it personally. I asked her to listen to me and she hung up on me. Then she sent me an email message asking me to take this review down. I changed the rating to a one star rating after that. Since this time, she called me again, very angry and threatened me with legal action. I told her that I would change anything that was inaccurate in this review. She said that I was commiting a hate crime and that I was attacking her. She never listened to me. She talked over me as well. I could never explain anything to her without her interrupting me. I since left a message that if one of her reprentatives impacted by this rating could give me a call, I would appreciate that. She also hung up on me again while yelling."